Frequently Asked Questions
General Questions
Eagle Maids is a trusted home cleaning service that offers a variety of cleaning solutions, from one-time deep cleaning to regular maintenance, as well as other home services such as plumbing, electrical, and lawn care.
You can book a cleaning service directly on our website via the booking page. Simply choose the type of service you need and select a time that works for you.
It’s up to you! Many of our clients prefer to leave the house while we clean. If you choose to stay home, we’ll ensure your space is respected and tidy.
We understand life happens! You can reschedule or cancel your cleaning up to 24 hours in advance without any penalty. Please let us know as soon as possible.
No, there’s no long-term contract. You can book services as needed or opt for recurring service without being locked into a contract.
Cleaning Services
We offer house cleaning, deep cleaning, spring cleaning, move-in/move-out cleaning, holiday cleaning, vacation rental cleaning, and more.
Our pricing depends on the size of your home, the frequency of service, and any additional cleaning needs. You can get an instant quote by entering your home details on the pricing page.
The duration depends on the size of your home and the type of service requested. For example, a standard cleaning may take 2-3 hours, while deep cleaning could take longer.
No! We bring all necessary supplies and equipment to complete the job.
Yes, we use eco-friendly and non-toxic cleaning products that are safe for children, pets, and the environment.
Recurring Services
The frequency depends on your preferences and needs. We offer weekly, bi-weekly, and monthly cleaning schedules to fit your lifestyle.
Yes, you can modify the frequency or reschedule your appointments at any time by contacting us.
Yes, you can temporarily pause your recurring service if needed. Just let us know in advance.
Yes, we offer discounts for regular services, especially for bi-weekly and weekly cleanings.
Home Services
In addition to cleaning, we offer home services like plumbing, electrical, HVAC, pest control, handyman services, lawn care, and seasonal work.
Simply contact us via the website or call us to request a service, and we will connect you with one of our trusted partners.
Yes, we only work with trusted and thoroughly vetted professionals who are experts in their field.
Pricing for home services is typically based on the scope of work. Our partners will assess the job and provide a custom quote.
You can get a free estimate by submitting details about your home service needs. Our partners will assess the situation and provide a quote.
Booking & Payment
We accept payments via credit/debit card and other secure payment methods on our website.
Payment is due at the time of service, and you can pay easily through our secure online platform.
If you're not satisfied with our service, please contact us within 24 hours, and we'll work with you to resolve the issue or offer a re-clean.
Tipping is not required but is appreciated if you’re happy with the service. You can leave a tip in cash or add it to your payment.
Yes, we have a minimum charge for certain services. Please see our pricing page for more details.
Safety & Security
Yes, all of our cleaning professionals are fully insured and trained to provide the highest level of care and service.
Our team is background-checked and trustworthy. You can feel confident knowing your home is in good hands while we work.
If anything is damaged during cleaning, please notify us immediately. We will work with you to resolve the issue.
Absolutely! During booking, you can specify areas that need extra attention, or you can leave special instructions.
Referral & Loyalty Program
When you refer a friend or family member to Eagle Maids, you can earn discounts or free services for your next cleaning. Visit our referral page for more details.
As a loyal customer, you can earn points every time you book services. Points can be redeemed for discounts, free cleanings, and other perks.
